Terms of Use

01Who these terms apply to

By accessing www.qsolve.app or any QSolve subdomain, you agree to these terms. If you access QSolve on behalf of an organization, you confirm that you are authorized to bind that organization, and "you" refers to both you and that organization.

The website is intended for business use by finance, accounting, audit, and operations professionals. It is not directed at consumers or at children, and we do not knowingly collect information from anyone under 18.

02Permitted use of the website

You may view, evaluate, and share the public pages of this site for your own business purposes. You may not:

• copy, frame, mirror, or republish substantial portions of the site or its product interface imagery;
• scrape, crawl, or harvest content or data except as permitted by our robots file;
• attempt to probe, scan, or circumvent the security of the site or the platform;
• use the site to develop a competing product, or to benchmark it for publication, without our prior written consent;
• remove, obscure, or alter any proprietary notice, trademark, or attribution.

Product screens shown on this site illustrate platform functionality. Data appearing in them is representative and does not describe any identifiable customer, property, or entity.

03Platform access and accounts

Access to the QSolve platform requires an account provisioned under a subscription. You are responsible for keeping credentials confidential, for configuring roles and permissions appropriately for your organization, and for all activity under your accounts.

You must notify us promptly at info@qsolve.app if you believe an account has been compromised. We may suspend access where we reasonably believe an account is being used in breach of these terms or in a way that threatens the security or integrity of the platform.

Your configuration responsibilities

QSolve enforces the controls you configure. You remain responsible for setting materiality thresholds, approval paths, segregation-of-duties rules, and period locks that reflect your own control environment and the requirements of your auditors.

04Customer data and confidentiality

You retain all rights in the ledger, sub-ledger, banking, and operational data you or your integrations submit to the platform ("Customer Data"). We process Customer Data only to provide and support the service, as described in our Privacy Policy and, where you are subject to data protection law, our Data Processing Addendum.

We will not sell Customer Data, and we will not use it to train models that serve other customers unless you direct us in writing to do so. Each party will protect the other's confidential information with at least the care it applies to its own, and will disclose it only to personnel and subprocessors who need it to perform under the agreement.

05Intellectual property

The platform, the website, and all software, interfaces, documentation, models, and materials we provide are owned by QSolve Inc. and its licensors. Nothing in these terms transfers ownership. QSolve, the QSolve wordmark, and the colon mark are our trademarks; other marks named on this site belong to their respective owners and are used for identification only.

If you provide feedback or suggestions, we may use them without restriction or obligation. Feedback is given voluntarily and does not include your confidential information unless you say so in writing.

06Automated processing and professional judgment

The platform performs automated matching, reconciliation, anomaly detection, and drafting of variance explanations. These outputs are working papers prepared for review. They are not accounting advice, an audit, an attestation, or a substitute for the professional judgment of a qualified accountant.

• You are responsible for reviewing and approving every item before it is relied upon or posted to your system of record.
• Drafted narratives must be verified against source records before they are included in financial statements, management reporting, or audit deliverables.
• Where automated output is accepted under a threshold you configure, that acceptance is your control decision, not ours.
• You remain solely responsible for your financial statements, disclosures, and regulatory filings.

07Third-party systems

The platform reads data from accounting and property systems you operate, including where applicable Yardi Voyager, MRI, and QuickBooks, and from banking and operational sources you designate. We are not affiliated with, endorsed by, or acting as an agent of those vendors, and naming them describes compatibility only.

You are responsible for maintaining your own licenses to those systems and for ensuring that exporting data to QSolve is permitted under your agreements with them. We are not responsible for changes those vendors make to their formats, APIs, or terms, or for outages or data errors originating in systems we do not control.

08Fees and subscription terms

Fees, billing frequency, subscription term, entity counts, and renewal terms are set out in your order form. Unless that order form says otherwise: fees are invoiced annually in advance, payable within 30 days, exclusive of taxes, and non-refundable once the period has begun.

We may adjust fees at renewal with at least 60 days' written notice. Where an order form sets a usage tier, exceeding it may result in an adjustment at the next renewal rather than mid-term.

09Warranties and disclaimers

We warrant that we will provide the platform with reasonable skill and care and in accordance with the service levels in your order form, and that we will not knowingly introduce malicious code.

Except as expressly stated, the website and the platform are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that automated output will be complete or accurate in every case.

We do not warrant that use of the platform will satisfy any particular regulatory, audit, or internal-control requirement applicable to you.

10Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, loss of goodwill, or loss or corruption of data arising from causes outside its reasonable control, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to the agreement will not exceed the fees paid or payable by you under the agreement in the twelve months preceding the event giving rise to the claim.

These limits do not apply to a party's indemnification obligations, breach of confidentiality, your obligation to pay fees, or any liability that cannot be limited under applicable law.

11Indemnification

We will defend you against third-party claims that the platform, as provided by us and used in accordance with the agreement, infringes that party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, from your configuration, or from use of the platform in combination with systems we did not supply.

You will defend us against third-party claims arising from Customer Data or from your use of the platform in breach of these terms, and will pay damages finally awarded or agreed in settlement.

The party seeking indemnity must give prompt notice, allow the other party to control the defense, and provide reasonable cooperation.

12Term, suspension and termination

These website terms apply while you use the site. Subscription term and renewal are governed by your order form.

Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend access immediately where continued access presents a security risk, where required by law, or where fees remain unpaid after written notice.

On termination

You may export your Customer Data and evidence records during the subscription term and for 30 days after it ends. After that period we will delete or de-identify Customer Data in accordance with our Data Processing Addendum, except where retention is required by law. Provisions that by their nature should survive, including confidentiality, intellectual property, liability limits, and governing law, survive termination.

13Changes to these terms

We may update these terms. Where a change materially reduces your rights or increases your obligations, we will give at least 30 days' notice by email to account administrators or by notice in the platform. Continued use after the effective date constitutes acceptance. The "last updated" date above always reflects the current version, and we will keep prior versions available on request.

14Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the courts of Delaware.

Before filing a claim, each party will attempt in good faith to resolve the dispute through discussion between senior representatives for at least 30 days. Either party may seek injunctive relief at any time to protect its confidential information or intellectual property.

15General provisions

• Entire agreement. These terms, your order form, and any addenda referenced form the entire agreement on their subject matter.
• Order of precedence. Order form, then master services agreement, then Data Processing Addendum, then these terms.
• Assignment. Neither party may assign the agreement without consent, except to a successor in a merger or sale of substantially all assets.
• Subcontracting. We may use subprocessors as described in the Data Processing Addendum and remain responsible for their performance.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations.
• Severability and waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver.
• Notices. Notices to us go to info@qsolve.app; notices to you go to the email on your account.
• Publicity. Neither party will use the other's name or marks in marketing without prior written consent.